Allergan Accounts Receivable Representative II - Bilingual French in Austin, Texas

Accounts Receivable Representative II - Bilingual French

Austin, Texas, United States at https://agn.referrals.selectminds.com/jobs/5023/other-jobs-matching/location-only

Apr 06, 2018Post Date

178957Requisition #

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model - Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world.

Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day.

Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team.

Position Overview

MUST BE PROFICIENT IN WRITTEN AND VERBAL FRENCH (Quebecois)

Accounts Receivable Administrator IIs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and conducting research on customer accounts. Agents are responsible for analyzing account histories, collecting past due amounts for specified accounts and negotiating with customers on payments. This duty is performed within significant time constraints in order to increase cash flow and ensure incoming orders are not delayed due to delinquencies. Knowledge of commonly used Accounts Receivable concepts, practices, and procedures is required, as well as sound judgment. Agents must be proactive in reaching out to accounts to update account status. Excellent verbal and written communication skills are imperative when interacting with office personnel, healthcare professionals and sales representatives.

Under general supervision, Accounts Receivable Administrator IIs process customer requests in a timely, accurate, and professional manner. Agents foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Accounts Receivable Administrator IIs conduct their work activities in compliance with all Allergan internal requirements and with applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies. All calls are subject to monitoring, recording for quality assurance, coaching, training, and development purposes. Must have high level of verbal/written proficiency in French

Main Areas of Responsibilities

  • Analyzes and collects on past due accounts using best collection strategy.

  • Negotiates with accounts without jeopardizing the relationship with Allergan to collect all past due amounts and resolve payment problems.

  • Researches complicated account discrepancies and handles complex account reconciliations involving consignment billings and billings with multiple returns and/or credits associated.

  • Exercises sound judgment and discretion in routine decisions to ensure accuracy and satisfaction.

  • Works with other departments to ensure resolution of disputes or inquiries.

  • Works with customers to provide documentation needed to clear outstanding invoices, deductions, and open credits.

  • Ensures customers are aware of options such as sending emailed invoices and statements, as well as utilizing Allergan Direct to pay bills and pull reports.

  • Accurately documents all account interactions and adjustments for internal and external audits.

  • Identifies problem accounts and notifies management of issues that could indicate uncollectable claims or possible bankruptcy to prevent future losses to Allergan.

  • Completes all tasks with a high level of accuracy and detail in a timely manner.

  • Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, customer information and personal performance.

  • Partners with Allergan Sales Representatives and clients to provide customer service in accordance with Allergan Customer Operations service levels to complete phone, email, and fax transactions accurately within specifications.

  • Provides excellent customer service while acting in a professional and courteous manner at all times.

  • Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision and values. Ethically and responsibly complies with all company standards, guidelines, standard operating procedures and all applicable laws.

  • Acts as Subject Matter Expert who knows current job well enough to coach and/or train as needed.

  • Proactively identifies areas of opportunity and presents them to team leadership.

  • Submits requests for credit, refunds and price corrections, when required.

  • Completes follow-up informational calls, emails and/or case updates to customers and sales representatives within service level requirements.

  • Utilizes reports to monitor, track and ensure completion of work as needed.

  • Reads, analyzes, and interprets common scientific or technical information, financial reports and legal documents.

Requirements

The following listed requirements need to be met at a minimum level to be considered for the job:

  • Must be fluent in French (Quebecois strongly preferred)

  • High School diploma required; Associate’s or Bachelor’s degree in Business, Finance or Accounting preferred

  • 2-5 years minimum experience working in Accounts Receivable, Customer Service, Accounts Payable or Cash Applications

  • Proficiency in Microsoft Office: Outlook, Word, Excel and Power Point

  • Excellent verbal and written communication skills

  • Strong billing reconciliation and accounting skills

  • Must demonstrate strong ability to identify, analyze and solve problems

  • Must demonstrate ability to manage multiple projects and heavy work volume within time constraints

  • Must be self-motivated and approach tasks with a positive, pro-active attitude

  • Must have the eagerness and capacity to learn

  • Must display pleasant, cheerful disposition

  • Ability to work independently and plan extensively to meet goals

  • Ability to maintain accuracy, consistency, and quality in a fast-paced environment

Preferred Skills/Qualification

The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate.

  • SAP experience preferred

  • Experience dealing with industry account base preferred.

Education

  • High School diploma required; Associate’s or Bachelor’s degree in Business, Finance or Accounting preferred

Equal Employment Opportunity Employer

Allergan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected status.