Allergan Customer Service Representative II - Facial in Austin, Texas

Customer Service Representative II - Facial

Austin, Texas, United States at

May 21, 2018Post Date

179975Requisition #

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model - Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world.

Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day.

Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team.

Position Overview

Senior Customer Service Representatives (SCSUs) serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping. Senior Customer Service Representatives process customer requests in a timely, accurate and professional manner. SCSRs foster the growth of a strong customer base through creating positive interactions and building strong relationships


  • Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, customer information and personal performance.

  • Receives and answers 75 - 125 customer inquiries regarding; product orders, order status, lot/batch number research, product returns, requests for credit, product search, pricing and services offered.

  • Partner with Allergan Sales Representatives and our clients to provide customer service in accordance with Allergan Customer Operations service levels to complete order transactions, informational call follow up, requests for credit, refunds, price corrections and process return requests.

  • Reads, analyzes, and interprets team and individual real time metrics to assist in the day-to-day operations reprioritizing where needed to maintain service level and completion of work.


  • 2-3 years of Customer Service Related Experience Required.

  • Experience working with Microsoft Office Suite.

  • Work activities must be conducted in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.

Preferred Skills

  • SAP or other ERP experience preferred.

  • Experience with continuous improvement project preferred.

  • Medical Device or Pharmaceutical experience strongly preferred.


  • High School diploma required; Bachelor’s degree Preferred.

Equal Employment Opportunity Employer

Allergan is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected status.